We’re passionate about advancing Customer Success beyond a cost center.
Meet The Team
Brooke Simmons | Owner + Consultant
Over the past 12 years, I’ve helped build and grow Customer Success teams at hypergrowth start-ups. The experiences have ranged from building from scratch (think: “Do we even have a list of customers?”), to segmenting roles and customers, defining compensation models, creating value frameworks, and up-leveling teams.
I love the work of Customer Success. I delight in a customer finding value in a product. I celebrate with a CSM in saving a challenging account. I empathize with CS leaders facing budget cuts and constant pressure. I can’t wait to help your team.
Hannah Brotherton | Consultant
Over the past 10 years, I have focused on making things run smoother and smarter for fast-growing companies. I blend my passion for getting things just right with knowing how to handle change, guiding teams to create top-notch customer experiences.
Whether it's kickstarting the first CS playbooks, tweaking customer health strategies, mapping out awesome customer journeys, or helping CS teams get the most out of their tools, I always come back to putting Customer Success front and center in any organization.
I love finding practical solutions for tricky situations and enjoy sharing those ‘aha’ moments with others. My goal is to set up processes, systems, and tools that your CSMs will actually dig using. Can't wait to dive into the action with your team!
We believe Customer Success:
Drives revenue.
Sales isn’t the only team bringing value and revenue to the table. Customer success unlocks critical, measurable expansion and retention metrics that every business should focus on.
Can be simple.
Complex processes and KPIs may look impressive, but they often leave a Customer Success team struggling to execute. Focus on meaningful, scalable engagement that matters to customers, and that the team actually can complete.
Deserves first class enablement.
Customer Success teams need enablement that matches expectations. With the vast majority of SaaS recurring revenue coming from existing customers, businesses can’t afford not to equip their customer-facing teams.