What people are saying.

  • "Our team's engagement with Hannah from BSC has proven to be a game-changer. Hannah not only delves into the intricacies of Catalyst's best practices but has also invested significant time in collaboratively shaping our broader digital CS strategy for the upcoming fiscal year. I highly recommend working with her and the BSC team!"

    -Seth Jones, Senior Customer Success Operations Manager @ Vanta

  • "Collaborating with BSC was an amazing experience ! Hannah played a pivotal role in steering our team through the development of tailored reports and dashboards for our business. Her expertise extended to establishing early best practices for admins, and she served as a valuable sounding board for strategic decision-making, consistently offering guidance on optimal approaches."

    -Jessica Foley, Manager, Customer Success Operations @ AlphaSense

  • "Working with Hannah & Brooke at BSC was a fantastic experience. They took the time to understand our needs, our business, and what we were trying to accomplish with the system. Their thoughtful approach enabled us to implement effortless processes for our CSMs. Our CSMs are able to better service, enable, and grow our clients as a result of BSC. I recommend working with them on your next project. "

    -Derek Frer, Senior Director of Customer Success @ Motive

  • "Brooke accelerated our Customer Success and Sales teams' ability to show value and impact to our Submittable customers. Our team put her assets and training into effect immediately - and we got rave reviews! We can't wait to partner with Brooke again in the future."

    — Ruth Frantz Gale, VP Customer Success @ Submittable

  • “Scaling Customer success is an art. It takes passion, empathy, resiliency, and, most importantly, experience. I had the privilege of bringing Brooke to Spekit and getting to partner with her and learn from her."

    — Andrew Bothwell, SVP of Revenue @ Rattle

  • “Brooke set the foundation for Customer Success at Outreach. She is both a strategist and a builder - a rare combination. Brooke understands the challenges of both startups and larger growth companies, and truly loves the craft of Customer Success.”

    — Mike Zinne, Chief Customer Officer @ Outreach

  • Catalyst Software

    Official Professional Services partner of Catalyst.io

  • GTM Fund

    Limited Partner, GTM Fund